Mando are Microsoft technology specialists, Episerver, Sitecore, and Azure, at the heart of the work. And they focus on utilities and highly regulated sectors. They weren’t always deep specialists, and it took them the last seven years to transition. In the process, the agency lost almost two million pound turnover, because they needed to get rid of the distractions. Making tough decisions to let clients and team members go, were at the heart of the change. Let’s find out how Ian Finch the founder of Mando learned to “say No”!